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  • All sale items are final- NO returns.

  • There will be a $25 returned check fee on all returned checks. Must be paid in cash. No exceptions.

  • If a skein of yarn is wound for you at the Twisted Knitter, it is yours and cannot be returned.

  • If you are returning a regular purchased yarn, you MUST have the original receipt and it must be within 45 days of purchase.

  • All accessories, including needles, are non-returnable. However, if the needle is defective, and is inspected by a sales associate to confirm, the needle will be exchanged.

  • Reward Dollars are not earned for sales yarns or classes.

  • If you purchased yarn from another yarn shop, we will gladly wind it for you at the charge of $1 a skein (up to 5 skeins), CASH ONLY.

  • Custom orders cannot be returned or exchanged and must be paid for when ordered.

  • All purchases for books are final. No Returns.

  • Help!! Everyone needs help with a project from time to time and we are here to help you. There may be times when the help needs a little more time than is available. We suggest making a private appointment so that we can give you our full attention. Cost is $25 an hour and is paid to the associate whose helping you during your appointment.

  • We will hold yarn for purchase for seven days.  If it is not purchased within those seven days, the yarn will be returned to the shelf.

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