STORE POLICY

All sale items are final- NO returns.

There will be a $25 returned check fee on all returned checks. Must be paid in cash. No exceptions.

If a skein of yarn is wound for you at the Twisted Knitter, it is yours and cannot be returned.

If you are returning a regular purchased yarn, you MUST have the original receipt and it must be within 45 days of purchase.

All accessories, including needles, are non-returnable. However, if the needle is defective, and is inspected by a sales associate to confirm, the needle will be exchanged.

Reward Dollars are not earned for sales yarns or classes.

If you purchased yarn from another yarn shop, we will gladly wind it for you at the charge of $1 a skein (up to 5 skeins), CASH ONLY.

Custom orders cannot be returned or exchanged and must be paid for when ordered.

All purchases for books are final. No Returns.

Help!! Everyone needs help with a project from time to time and we are here to help you. There may be times when the help needs a little more time than is available. We suggest making a private appointment so that we can give you our full attention. Cost is $25 an hour and is paid to the associate whose helping you during your appointment.

We will hold yarn for purchase for seven days.  If it is not purchased within those seven days, the yarn will be returned to the shelf.